Privacy Policy

01 Definitions

The following definitions apply throughout this Privacy Policy:

• "Personal Data" — any information that identifies or could reasonably be used to identify a living individual, either directly or in combination with other data.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data. In the context of this policy, the Data Controller is ak4d.
• "Data Processor" — a third party that processes Personal Data on behalf of ak4d under a written data processing agreement.
• "Player", "you", "your" — any individual who accesses or uses the ak4d platform, whether as a registered account holder or anonymous visitor.
• "Services" — all products and features accessible through the ak4d platform, including sports betting, casino games, and togel (Indonesia's traditional numbers lottery) markets.
• "KYC" — Know Your Customer; the identity and age verification process required for full account functionality.
• "Cookies" — small text files placed on your device by the platform to enable core functionality, analytics, and session management.

02 Data Controller

ak4d is the Data Controller for all Personal Data collected through its platform. As the Data Controller, ak4d determines the purposes for which your data is collected and the means by which it is processed. ak4d operates the platform at https://ak4d.cam and is the primary point of contact for all data-related inquiries and rights requests.

Where ak4d engages third-party service providers to perform specific data processing functions — such as payment processing, identity verification, or fraud detection — those providers act as Data Processors under written agreements that bind them to strict data protection obligations consistent with this policy.

For all privacy-related inquiries, you may contact ak4d at: [email protected]

03 Data We Collect

ak4d collects the following categories of Personal Data in connection with the provision of its Services:

3.1 Identity & Contact Data

3.2 Financial & Transaction Data

We collect and retain records of all deposits, withdrawals, bonuses, and wagers associated with your account, including the payment method used (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, OVO, DANA, GoPay, ShopeePay, or LinkAja), transaction timestamps, amounts in Indonesian Rupiah (IDR), and transaction reference numbers. We do not store full bank account credentials; payment method references are tokenised.

3.3 Technical & Usage Data

When you use the ak4d platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device identifiers, referring URLs, session duration, pages visited, and in-platform actions such as game selections, bet placements, and feature interactions. This data is used primarily for security monitoring, fraud detection, and platform performance optimisation.

3.4 Communications Data

Records of your interactions with our customer support team — including live chat transcripts, email correspondence, and any content you submit through support channels — are retained to ensure continuity of service and for quality assurance purposes.

3.5 KYC Document Data

During the identity verification process, we collect copies of the documents you submit — typically your Indonesian national identity card (KTP), a selfie photograph taken alongside your ID, and supporting financ ial documents such as bank statements or e-wallet screenshots. These documents are processed solely for verification purposes and are stored in an encrypted document vault with restricted staff access.

04 How We Collect Data

ak4d collects Personal Data through the following means:

• Direct submission — data you provide when registering an account, completing KYC, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection — technical and usage data collected automatically through cookies, server logs, and similar tracking technologies when you access or navigate the platform.
• Third-party sources — identity and fraud-risk data received from licensed KYC verification providers, payment processors, and fraud-screening services, used to supplement and validate information you provide directly.
• Public sources — in limited circumstances, we may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

05 Lawful Basis for Processing

ak4d processes your Personal Data on the following lawful grounds:

06 How We Use Your Data

ak4d uses your Personal Data for the following purposes:

6.1 Account Management & Service Delivery

Your identity and contact data are used to create and maintain your account, authenticate your login sessions, process deposits and withdrawals through your chosen Indonesian payment channels, and communicate essential account information such as transaction confirmations, security alerts, and policy updates.

6.2 Identity Verification & Compliance

KYC data — including your NIK, document scans, and selfie — is used to confirm that you meet the 21+ age requirement, verify that you are the legitimate holder of your registered payment methods, and satisfy our obligations under applicable anti-money-laundering and counter-terrorism financing regulations.

6.3 Fraud Prevention & Security

Technical and usage data, combined with transaction records, are analysed by our automated fraud-detection systems to identify suspicious activity, prevent bonus abuse, detect duplicate accounts, and protect the integrity of the platform for all Players.

6.4 Responsible Gaming

We monitor wagering patterns and account activity to identify behaviours that may indicate problem gambling. Where such patterns are detected, ak4d may proactively reach out to offer responsible gaming tools, apply account restrictions, or — in serious cases — initiate a cooling-off period. This processing is carried out in your interest and in fulfilment of our responsible gaming commitments, described in full on our Responsible Gaming page.

6.5 Customer Support

Communications data from your interactions with our support team is used to resolve your queries, maintain a record of your account history for continuity of service, and improve the quality of our support operations.

6.6 Platform Improvement & Analytics

Aggregated and anonymised usage data is used to understand how Players interact with the platform, identify technical issues, optimise page performance, and develop new features. Where this processing relies on non-essential cookies, we obtain your consent before placing those cookies.

6.7 Marketing Communications

With your explicit consent, we may send you promotional communications about ak4d offers, seasonal bonuses — including campaigns around Idul Fitri, Ramadhan, and major sporting events such as BRI Liga 1 and the AFF Cup — and platform updates. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting support or updating your account notification preferences.

07 Data Sharing

ak4d does not sell, rent, or trade your Personal Data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

7.1 Service Providers (Data Processors)

We engage carefully vetted third-party service providers to perform specific functions on our behalf, including payment processing (banks and e-wallet operators such as BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay), identity verification and KYC processing, fraud-detection and risk-screening services, cloud infrastructure and hosting, email delivery, and live chat support software. Each provider is bound by a data processing agreement that prohibits them from using your data for any purpose beyond the contracted service.

7.2 Game Content Providers

Where you play games powered by third-party studios — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft — limited session and gameplay data is shared with those providers for the purpose of game delivery, RNG auditing, and regulatory compliance. These studios do not receive your full identity or financial data.

7.3 Legal & Regulatory Disclosure

ak4d may disclose your Personal Data to regulatory bodies, law enforcement agencies, or courts if required to do so by applicable law, court order, or regulatory direction. We will, where legally permissible, notify you of any such disclosure request before complying.

7.4 Business Transfers

In the event that ak4d undergoes a merger, acquisition, or sale of all or substantially all of its assets, your Personal Data may be transferred to the successor entity as part of that transaction. You will be notified by email and/or a prominent platform notice prior to your data being transferred and becoming subject to a different privacy policy.

08 Cookies & Tracking Technologies

ak4d uses cookies and similar technologies to operate the platform, maintain your session, and — where you have consented — to gather analytics data that helps us improve the user experience.

8.1 Cookie Categories

8.2 Managing Cookies

You may review and update your cookie preferences at any time through your browser settings. Disabling strictly necessary cookies will impair the functionality of the platform and may prevent you from logging in. Disabling analytics or marketing cookies will not affect your ability to use the Services but will limit our ability to personalise your experience and measure platform performance.

09 Data Retention

ak4d retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data is no longer considered Personal Data and may be retained indefinitely for statistical purposes.

10 Security Measures

ak4d implements a layered security architecture to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. Our key technical and organisational measures include:

• Transport Layer Security (TLS 1.3) — all data in transit between your device and our servers is encrypted using industry-standard TLS 1.3 protocols.
• AES-256 Encryption at Rest — all sensitive data stored in our databases and document vaults is encrypted using AES-256.
• Role-Based Access Controls (RBAC) — internal access to Personal Data is granted only to staff with a defined operational need, and all access events are logged.
• Two-Factor Authentication (2FA) — all internal staff accounts with access to production systems require 2FA. We strongly encourage Players to enable 2FA on their accounts as well.
• Regular Penetration Testing — our platform undergoes scheduled third-party penetration testing and vulnerability assessments to proactively identify and remediate security weaknesses.
• Incident Response Plan — ak4d maintains a documented data breach response plan, enabling rapid detection, containment, and notification in the event of a security incident.

11 Your Rights

As a Player on the ak4d platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact us at [email protected] with a clear description of your request. We will respond within 30 calendar days of receiving a verified request.

12 Minors & Age Policy

ak4d strictly prohibits the use of its platform by individuals under the age of 21. We do not knowingly collect Personal Data from anyone under 21 years of age. If you are a parent or guardian and believe that a minor under your care has registered an account or submitted personal information to ak4d, please contact us immediately at [email protected]. Upon verification of the report, we will promptly close the account and securely delete all associated Personal Data, subject to any mandatory legal retention obligations.

Age verification is a mandatory step in the KYC process. Any account for which satisfactory proof of age (21+) cannot be provided will be suspended pending verification and, if the player is confirmed to be underage, closed permanently.

13 Third-Party Links

The ak4d platform does not contain links to external third-party websites as a deliberate policy. However, game content delivered by studios such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming is rendered within our platform environment. Those studios operate under their own privacy frameworks, and while we contractually require them to meet standards consistent with this policy, we encourage you to review their individual privacy notices if you have specific concerns about how they handle gameplay data.

14 International Data Transfers

ak4d operates internationally, and your Personal Data may be processed on servers and by service providers located outside Indonesia. Where Personal Data is transferred to jurisdictions that do not provide a level of data protection equivalent to international best practice standards, ak4d ensures that adequate safeguards are in place — including contractual clauses that impose data protection obligations on receiving parties — before any such transfer takes place.

By registering and using the ak4d platform, you acknowledge and consent to the transfer of your Personal Data to our infrastructure and vetted service providers in accordance with this policy.

15 Policy Amendments

ak4d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the Services we offer. Material changes — those that significantly affect your rights or how we use your data — will be communicated to registered Players via email at least 7 calendar days before the revised policy takes effect. The updated policy will also be published on this page with a revised "Last Updated" date.

Your continued use of the platform after the effective date of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with a material change, you may close your account before the effective date by contacting our support team.

16 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact our privacy team through the following channels:

Data subject rights requests will be acknowledged within 3 business days and fully resolved within 30 calendar days of identity verification. For responsible gaming concerns, please visit our Responsible Gaming page, which provides direct access to self-management tools and external support resources.